Terms of Service

Last Updated: February 1, 2026

Welcome to Ziluce Pet ("Ziluce", "we", "us", or "our"). These Terms of Service ("Terms") govern your access to and use of our website zilucepet.com (the "Site") and any purchases made through it. By accessing our Site or placing an order, you agree to be bound by these Terms. If you do not agree, please do not use our Site.

1. About Ziluce

Ziluce is a pet-focused brand dedicated to designing thoughtful, practical products for dogs and cats, including (but not limited to) dog ramps, pet furniture, and smart pet care devices.

2. Eligibility

By using this Site, you confirm that:

  • You are at least 18 years old, or have permission from a parent or legal guardian

  • You have the legal capacity to enter into a binding agreement

  • All information you provide is accurate and truthful

3. Orders & Acceptance

All orders placed through our Site are subject to acceptance by Ziluce. We reserve the right to:

  • Refuse or cancel any order at our discretion

  • Limit quantities purchased per person, household, or order

  • Cancel orders that appear to be placed by resellers, distributors, or automated systems

You will receive an order confirmation email after purchase. This email does not constitute final acceptance until the order has shipped.

4. Pricing & Product Information

We strive to provide accurate product descriptions, images, and pricing. However, we do not guarantee that all content on the Site is error-free.

We reserve the right to:

  • Correct any errors, inaccuracies, or omissions

  • Change product prices, descriptions, or availability at any time without prior notice

  • Cancel orders placed based on incorrect pricing or information

All prices are shown in USD unless otherwise stated.

5. Payment Methods

We currently accept the following payment methods:

  • PayPal

  • Credit or debit cards processed securely through PayPal

By placing an order, you authorize us (or our payment processor) to charge your selected payment method for the total amount of your purchase.

6. Shipping & Delivery

Our Shipping Policy forms part of these Terms. By placing an order, you agree to the conditions outlined in our Shipping Policy, including delivery times, fees, and shipping limitations.

We are not responsible for delays caused by:

  • Carrier disruptions

  • Weather or natural events

  • Holidays or peak seasons

  • Incorrect or incomplete shipping information provided by the customer

7. Returns & Refunds

Our Return & Refund Policy forms part of these Terms. By making a purchase, you agree to our return conditions, including eligibility requirements, timelines, and responsibilities for return shipping costs.

Please review our Return & Refund Policy carefully before placing an order.

8. Use of the Website

You agree not to misuse the Site. This includes but is not limited to:

  • Using the Site for unlawful purposes

  • Attempting to gain unauthorized access to our systems

  • Interfering with the Site’s security or functionality

  • Copying, reproducing, or exploiting content without written permission

We reserve the right to restrict or terminate access to users who violate these Terms.

9. Intellectual Property

All content on this Site, including text, images, logos, product designs, graphics, videos, and trademarks, is the property of Ziluce or its content partners and is protected by intellectual property laws.

You may not use, reproduce, distribute, or modify any content without our prior written consent.

10. User Content & Reviews

If you submit reviews, comments, photos, or other content to Ziluce, you grant us a non-exclusive, royalty-free, worldwide license to use, reproduce, and display such content for marketing and promotional purposes.

You agree not to submit content that is:

  • False, misleading, or defamatory

  • Offensive, abusive, or harmful

  • Infringing on the rights of others

We reserve the right to remove user-generated content at our discretion.

11. Disclaimer of Warranties

All products and services are provided "as is" and "as available" unless otherwise stated in writing.

Ziluce makes no guarantees that:

  • The Site will always be available or error-free

  • Products will meet every customer’s individual expectations

  • Results from using our products will be identical for every pet

Pet products should always be used responsibly and under appropriate supervision.

12. Limitation of Liability

To the fullest extent permitted by law, Ziluce shall not be liable for any indirect, incidental, special, or consequential damages arising from:

  • The use or inability to use our Site

  • The use or misuse of our products

  • Delays in shipping or delivery

  • Unauthorized access to personal data beyond our reasonable control

Our total liability shall not exceed the amount paid for the product in question.

13. Pet Safety Disclaimer

Pets have different behaviors, sizes, and needs. It is the customer’s responsibility to:

  • Use products as instructed

  • Supervise pets when using new products

  • Ensure products are suitable for their pet’s size, health, and behavior

Ziluce is not responsible for injuries caused by improper use, modification, or lack of supervision.

14. Third-Party Services

Our Site may include links to third-party services (such as PayPal). We are not responsible for the content, policies, or practices of third-party websites or platforms.

Your use of third-party services is subject to their own terms and policies.

15. Changes to These Terms

We reserve the right to update or modify these Terms at any time. Any changes will be posted on this page with an updated date.

Your continued use of the Site after changes are posted constitutes your acceptance of the updated Terms.

16. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of the United States, without regard to conflict of law principles.

17. Contact Us

If you have any questions about these Terms of Service, please contact us:

Thank you for visiting Ziluce Pet and for trusting us to be part of your pet’s everyday life.