Privacy Policy

Last updated: February 1, 2026

Ziluce ("we", "our", or "us") values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your information when you visit or make a purchase from https://www.zilucepet.com (the “Site”) or communicate with us.

By using our Site, you agree to the practices described in this policy.

1. Information We Collect

We collect personal information to provide our services and improve your experience.

1.1 Information You Provide to Us

You may provide personal information when you:

  • Place an order
  • Contact our customer support
  • Subscribe to our emails
  • Fill out forms on our website

This may include:

  • Full name
  • Email address
  • Phone number
  • Shipping and billing address
  • Order details and purchase history
  • Messages you send to us

1.2 Payment Information

All payments on our website are processed securely through PayPal.
You can pay using your PayPal account or with a credit/debit card via PayPal (guest checkout).

We do not collect, store, or have access to your full payment card details. Payment information is handled directly by PayPal according to their privacy and security policies.

1.3 Automatically Collected Information

When you browse our website, we may automatically collect certain technical data, including:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Pages visited and time spent on pages
  • Referring websites
  • Approximate location (based on IP)

This data helps us understand how visitors use our Site and improve performance and usability.

2. Cookies and Tracking Technologies

We use cookies, pixels, and similar technologies to:

  • Enable essential website functions (shopping cart, checkout, etc.)
  • Remember your preferences
  • Analyze traffic and website performance
  • Support marketing and advertising campaigns

You can disable cookies in your browser settings, but some features of the Site may not function properly.

3. How We Use Your Information

We use your information to:

  • Process and fulfill orders
  • Communicate with you about your orders
  • Provide customer support
  • Respond to your inquiries
  • Send service-related or promotional emails (you can unsubscribe anytime)
  • Improve our products and website
  • Detect and prevent fraud
  • Comply with legal obligations

We do not sell or rent your personal information.

4. Sharing Your Information

We only share your personal information with trusted third parties when necessary to operate our business, such as:

  • PayPal (payment processing)
  • Shipping and logistics providers
  • Email communication services
  • Analytics services (e.g. Google Analytics)
  • Advertising platforms (e.g. Google Ads, Meta Ads)

These service providers are only permitted to use your information to perform services for us and must handle your data securely.

We may also disclose information if required to:

  • Comply with laws or regulations
  • Respond to legal requests
  • Protect our rights or prevent fraud

5. Advertising & Analytics

We may use tools such as Google Analytics, Meta Pixel, and similar technologies to understand user behavior and improve our marketing efforts.

These services may collect information about your interaction with our Site. You can manage ad personalization through your browser settings or ad platform preferences.

6. Data Retention

We retain your personal information only as long as necessary to:

  • Fulfill orders and provide services
  • Meet legal and accounting obligations
  • Resolve disputes
  • Enforce our policies

When data is no longer needed, it will be securely deleted or anonymized.

7. Your Rights

Depending on your location, you may have the right to:

  • Request access to your personal data
  • Request correction of inaccurate data
  • Request deletion of your data
  • Withdraw consent for marketing emails

To exercise these rights, please contact us using the details below.

8. California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have the right to:

  • Know what personal information we collect
  • Request deletion of your personal information
  • Know that we do not sell your personal data

You can submit requests by contacting:

9. Data Security

We use reasonable security measures such as SSL encryption and secure platforms to protect your information. However, no online system is 100% secure, and we cannot guarantee absolute security.

10. International Users

Our services are operated primarily for customers in the United States. If you access our Site from outside the U.S., you understand that your information may be processed in the United States.

11. Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children.

12. Third-Party Links

Our Site may contain links to external websites. We are not responsible for the privacy practices or content of those websites.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date.

14. Contact Us

If you have any questions about this Privacy Policy or your personal data, please contact us: support@zilucepet.com