Shipping Policy
At Ziluce, we are committed to delivering your pet essentials quickly, safely, and transparently. Please review our shipping terms below before placing an order.
Shipping Coverage
We currently ship within the United States only.
Shipping Fees & Delivery Time (Important Information)
| Region | Shipping Fee | Estimated Delivery Time |
|---|---|---|
| Contiguous U.S. | Free Shipping | 4–9 business days |
| Alaska | $30/product | 7–15 business days |
| Hawaii | $30/product | 7–15 business days |
- Orders are shipped from our U.S. warehouse.
- Delivery times are estimates and may vary during holidays, peak seasons, or due to carrier delays.
Tax Free
All orders placed on Zilucepet.com are tax free. No sales tax is charged at checkout. The total you see at checkout is the final amount you pay (excluding any special surcharges such as Alaska or Hawaii shipping fees, if applicable).
Shipping Carriers
We ship orders using reliable carriers such as FedEx, USPS, and other reputable logistics partners, depending on your location and package size.
Order Processing Time
- Orders are typically processed within 1–2 business days.
- You will receive a shipping confirmation email with tracking information once your order has shipped.
Address Accuracy
Please ensure your shipping address is correct when placing your order.
Ziluce is not responsible for delays or delivery issues caused by incorrect or incomplete addresses provided by the customer.
If a package is returned to us due to an address issue, reshipping fees may apply.
PO Box & Restricted Addresses
- We do not ship to PO Box addresses.
- We are unable to deliver to certain restricted or inaccessible locations.
Tracking Your Order
Once your order ships, you will receive a tracking link via email. You can also track your order on our Tracking Order page.
If your tracking shows no movement for several days, please allow additional time as carriers may experience delays outside of our control.
Delivery Issues
If your order appears lost, significantly delayed, or arrives damaged, please contact us as soon as possible so we can assist you.
Dog product support: dogsupport@zilucepet.com
Cat product support: catsupport@zilucepet.com
Questions About Shipping?
We are always here to help. If you have any questions regarding shipping, feel free to reach out to our support team and we will respond within 1 business day.