Contact Us

We’re here to support you and your pets.
If you have any questions about your order, our products, or need assistance, please reach out to us using the contact details below.

Customer Support Emails
support@zilucepet.com
Our support team typically responds within 24–48 business hours (Monday–Friday).

Order Support
For faster assistance, please include the following information in your email:
Your order number
The email address used for your order
A brief description of the issue
Photos or videos (if related to a product issue)
This helps us resolve your request more efficiently.

Business Hours
Monday to Friday: 9:00 AM – 6:00 PM (Pacific Time)
Closed on weekends and U.S. public holidays

Our Commitment
At Ziluce, we care deeply about pets and the people who love them. We are committed to providing reliable products and thoughtful support, and we will always do our best to help you find a solution.

Company Information
Company Name: Ziluce Pet
Business Address: Room 101, Building 2, No. 147 Jinglong Zhonghuan Road, Shangfen Community, Minzhi Subdistrict, Longhua District, Shenzhen, China
Phone Number: 0755-27745895
This Contact Us page applies to all customers shopping at zilucepet.com.